Our promise
Refunds & returns.
We knit it, we stand behind it. Whether you are a customer with one nighty or a retailer with a full carton — here is exactly how returns and refunds work at Knit & Loom.
01
Easy returns within 7 days
If a piece is not right, tell us within 7 days of delivery. Keep it unworn, unwashed and in its original packing — we will take it back and replace it or refund it.
02
What we can take back
Manufacturing defects, wrong size or wrong design delivered, and damaged-in-transit pieces are always covered. Innerwear and socks cannot be returned for hygiene reasons unless defective.
03
Refunds to your UPI
Once the piece reaches us and passes a quick check, the refund goes straight back to the same UPI ID you paid from — within 5–7 working days. No store credit unless you ask for it.
04
Exchanges for retailers
Approved retailers can exchange slow-moving sizes in a carton within 15 days, against the same design in fresh sizes — so your rack always sells through.
05
How to start a return
Message us on WhatsApp with your order number and a photo of the piece. We confirm the pickup or courier address the same working day — Mon–Sat, 10am–7pm IST.
Start a return
One WhatsApp message is all it takes.
Send your order number and a photo of the piece to the trade desk — we confirm your refund or exchange the same working day.